Mingo - Privacy Policy

PRIVACY POLICY

Last Updated: June 2026

Mingo is operated by Sigler Digital Solution Pvt. Ltd. This Privacy Policy explains how we collect, use, disclose, and protect information when you use Mingo's audio and video conversation platform.

1. Information We Collect

Account details such as name, phone number, email, age confirmation, and profile information.
Device, log, IP address, crash, and usage information.
Call, chat, wallet, payment, and support metadata.
Profile photos or other content you choose to upload.
Reports, complaints, moderation history, and safety signals.

2. Calls and Conversations

Mingo uses microphone, camera, and network permissions to enable audio and video conversations. We may process call metadata and safety reports. Conversation content may be reviewed or retained only where enabled by app functionality, required for safety, dispute review, fraud prevention, or lawful compliance.

3. Payments

Payment partners may process transaction information such as payment method, transaction ID, amount, and timestamp. Mingo does not store full card, UPI, or banking credentials on its servers.

4. How We Use Information

To create and secure user accounts.
To connect users with listeners through calls and video.
To process Coins, payments, refunds, and support requests.
To prevent fraud, abuse, spam, and unsafe behavior.
To improve app performance, reliability, and user experience.
To comply with legal obligations and enforce our policies.

5. Sharing Information

We do not sell user data. We may share limited information with hosting, analytics, payment, customer support, safety, and compliance vendors who help operate Mingo. We may also share information when required by law, court order, government request, or to protect users and the public.

6. Data Retention and Deletion

We keep information only as long as needed for service, safety, legal, tax, audit, and fraud-prevention purposes. You can request deletion from the app or by emailing support@talkmingo.com. Some records may remain where legally required or necessary for safety and dispute handling.

7. Security

Mingo uses reasonable technical and organizational safeguards, including access controls and secure transmission practices. No online platform can guarantee absolute security, so users should protect their login credentials and report suspicious activity quickly.

8. Children's Privacy

Mingo is intended only for users aged 18 and above. We do not knowingly allow minors to create accounts. If we discover that a minor has used Mingo, we may delete the account and related data and take any legally required action.

9. User Choices

You may update profile information, manage permissions, block or report users, request support, and request account deletion through the app or support email.

10. Changes

We may update this Privacy Policy from time to time. Continued use of Mingo after an update means you accept the revised policy.

11. Grievance and Contact

Grievance Officer: Emon Paul
Support: support@talkmingo.com