REFUND POLICY

This Refund Policy applies to purchases made on Mingo, including Mingo Coins, paid audio calls, paid video calls, and other in-app paid features.

1. Completed Services

Once a paid call, video conversation, chat, or in-app service begins or is successfully delivered, it is treated as used and is generally non-refundable.

2. User Network or Device Issues

Refunds are not provided for issues caused by a user's device, internet connection, signal strength, permissions, background noise, or other local conditions.

3. Conversation Experience

Mingo provides access to conversation, not a guaranteed emotional outcome. Refunds are not issued because a user is dissatisfied with the tone, topic, personality, or result of a conversation, unless a clear policy violation is verified.

4. Duplicate or Failed Payments

If a payment is deducted twice, or a transaction succeeds but Coins or service access are not delivered, Mingo will verify the transaction. Approved cases may be corrected by crediting Coins, restoring access, or issuing a refund where required.

5. Refund Method and Timeline

Approved credits or refunds may take up to 10 business days after verification. Refunds, when applicable, are processed through the original payment method or as in-app Coins, based on the case and applicable law.

6. Safety Violations

Purchases connected with fraud, abuse, harassment, sexual solicitation, off-platform payments, or other policy violations are not eligible for refund and may lead to account enforcement.

7. Contact

For payment support, email support@talkmingo.com with your registered account details and transaction ID.